Privacy Policy

About This Policy

Nehmedia, Inc. ("Nehmedia", "we", "us" or "our") operates doghouseholds.com and the Dog Households application at app.doghouseholds.com (together, "Dog Households"). This policy describes how we collect, use, disclose and protect your personal information when you visit our site or use the application.

Nehmedia, Inc. has its business operations at 9600 Great Hills Trail, Suite 150W, Austin, Texas 78759.

By using Dog Households, you consent to the practices described in this policy. If you do not agree with it, please do not use Dog Households. Questions go to info@doghouseholds.com.

Information We Collect

Information you give us

Your name, business name, email, phone, address, role and messages when you fill in a form, request a demo or a free market map, or create an account.

Account information

Login details, the people on your team, your licensed locations, saved maps and settings. If you sign in with Google or Microsoft, we receive basic profile details such as your name and email from that provider.

Client files you upload

See "Client Files" below.

Client Screening results (coming soon)

If you run Client Screening once it launches, the matched results described in "Client Screening" below.

Information collected automatically

When you visit our site, we and our service providers may collect certain information through cookies, web beacons, pixels and similar technologies. This may include:

• IP address and approximate geographic location
• Browser type, operating system and device type
• Pages visited, time spent and navigation patterns
• Referring website or search terms
• Interaction data, such as clicks, scrolls and form engagement

Billing information

We invoice subscriptions at the start of each quarter. When online card payment launches, it will be handled by our payment processor, Stripe, and we will not store card numbers on our servers.

Client Files

You may upload a file of your own clients' addresses, with optional revenue and lifetime value, so the application can show how many of each area's dog households are your clients. Client files are reduced to neighborhood-level totals. Individual clients are never shown on any map, and a shared map shows area totals only if you choose to include them.

To produce those totals, addresses are sent to geocoding services to find each address's area. We use the US Census Bureau's Geocoding API and Google Maps to verify addresses and find their locations. Geocoded addresses are stored so the same address is not looked up twice.

You can remove a client file from your account at any time. You are responsible for having the right to upload your clients' information and for any notices your own clients are owed.

Client Screening

Client Screening is coming soon and is not available yet. When it launches, accounts will be able to choose to screen their client file. This section describes how it will work. Screening happens only when you run it. Uploading a file to see your share of each neighborhood does not screen it.

When you run a screen, we send the names and addresses in that file to a third-party data enrichment partner for matching. The partner returns what it can match: whether each person has moved, forwarding information where available, and household details (presence of children and their age range, homeowner or renter, household size, length of residence and estimated home value). The results are added to your account and are visible to your account admins unless an admin gives others access. They are never shared with other accounts.

You are responsible for having the right to use your clients' information this way and for any notices your own clients are owed.

Cookies and Analytics

We use cookies and similar technologies to operate our site, keep you signed in, analyze usage and deliver relevant advertising. They fall into four categories: essential (required), analytics (measure usage), advertising (show relevant ads) and functional (enhanced features).

We use Google Tag Manager to manage these tools and analytics tools including, but not limited to, Google Analytics. We use advertising partners including, but not limited to, Google and Meta (Facebook and Instagram).

You can block or delete cookies in your browser settings, and opt out of interest-based advertising with the industry tools listed in our Cookie Policy, which has the details.

How We Use Information

We use the information we collect to:

• Provide, run and improve Dog Households
• Answer your requests, prepare demos and free maps, and provide support
• Manage client relationships and send administrative messages and service updates
• Send product news if you ask for it; every email has an unsubscribe link
• Run marketing campaigns, measure their results and display relevant advertising
• Bill for subscriptions and keep records
• Protect the service, prevent misuse, comply with legal obligations and protect our rights

How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who host, operate and support Dog Households for us, such as hosting, email, analytics, advertising, geocoding, search-result data, scheduling and payment processing. They are contractually bound to use the information only as we direct.
• A third-party data enrichment partner, which receives client names and addresses for matching when you run Client Screening, and only then.
• Pet Resort Marketing, the pet care division of Nehmedia, Inc., when you ask to talk to them or are already their client.
• People you choose to share a map with, who see only what the share link includes.
• Legal and regulatory authorities, when the law requires it, or to protect rights and safety.
• A buyer or successor, in connection with a merger, acquisition or sale of our business.

Children's Privacy

Dog Households is a business service and is not directed at children under the age of 13, and we comply with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us at info@doghouseholds.com and we will promptly delete it.

Your Privacy Rights

Depending on your state of residence, you may have specific privacy rights under applicable law. We honor these rights for all visitors.

California residents (CCPA/CPRA)

• Right to know what personal information we collect and how we use it
• Right to delete your personal information
• Right to correct inaccurate personal information
• Right to opt out of the "sale" or "sharing" of your personal information
• Right to limit the use of sensitive personal information
• Right to non-discrimination for exercising your rights

Texas residents (TDPSA)

• Right to access, correct, delete and obtain a portable copy of your personal data
• Right to opt out of processing for targeted advertising, sale of personal data or profiling

Other state residents

Residents of Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Utah and Virginia have similar rights under their state privacy laws.

How to exercise your rights

To make a privacy request, email info@doghouseholds.com. We will respond to verifiable requests within 45 days, and we will not treat you differently for using these rights.

Data Retention

We keep personal information as long as needed to provide Dog Households, comply with legal obligations, resolve disputes and enforce our agreements. Typical retention periods:

• Account data, including saved maps and client files: while your account is active. When an account is canceled, its data is kept so the account can be reactivated, unless you ask us to delete it.
• Client and billing records: the length of the relationship plus up to 7 years, for professional and tax requirements
• Website analytics data: up to 14 months
• Form submissions and inquiries: up to 2 years
• Marketing contact data: until you unsubscribe or ask us to delete it

Data Security

We use reasonable administrative, technical and physical safeguards to protect information, including SSL/TLS encryption, secure hosting and access controls. No method of electronic transmission or storage is 100% secure.

International Visitors

Dog Households is operated from the United States. If you visit from outside the US, your information will be transferred to and processed in the United States. By using Dog Households, you consent to this transfer.

Third-Party Links

Our site may link to third-party websites. We are not responsible for their privacy practices. Please review their policies before giving them personal information.

Changes to This Policy

We may update this policy from time to time. Updates are posted here with a revised "Last updated" date. If the changes are significant, we will also tell account holders by email or in the application before they take effect. Continued use of Dog Households after changes take effect means you accept them.

Contact Us

If you have questions or want to exercise your privacy rights, contact Nehmedia, Inc., 9600 Great Hills Trail, Suite 150W, Austin, Texas 78759. Email: info@doghouseholds.com. Phone: (512) 828-6763.